DAVE KOZ & FRIENDS AT SEA

FREQUENTLY ASKED QUESTIONS

Before You Book

  • Exclusive welcome aboard party
  • All concerts, speaker sessions, etc.
  • All meals in formal dining rooms and buffets
  • Non-carbonated beverages (i.e. tea, juices, coffee)
  • Use of the ship’s beautiful pools
  • Use of the ship’s health and fitness center
  • Gratuities for the dining & cabin staff
  • Items of personal nature (phone calls, internet, laundry, etc.)
  • Spa & beauty salon
  • Soft drinks, wine and alcohol (drink packages are available for purchase)
  • Meals in the specialty restaurants
  • Room Service
  • Gambling
  • Excursions while in Ports
  • Airfare
  • Ground transportation
  • Cruise insurance (available through Travel Guard for an additional fee)

Up to date pricing per person can be found on the Pricing & Availability page of our website.

Friday, May 29 / June 5   Amsterdam, Netherlands 5:00 pm
Sunday, May 31 / June 6   Dover (London), England 8:00 am 8:00 pm
Saturday, May 30 / June 7   At Sea
Monday, June 1 / June 8   Greenock (Glasgow / Edinburgh), Scotland 9:00 am 5:00 pm
Tuesday, June 2 / June 9   Holyhead, Wales 8:00 am 5:00 pm
Wednesday, June 3 / June 10   Cork (Cobh), Ireland 7:00 am 4:00 pm
Thursday, June 4 / June 11   At Sea
Friday, June 5 / June 12    Amsterdam, Netherlands 6:00 am

Be sure to go through our own Ship Information page including the five main helpful tabs: Entertainment, Events & Activities, Ship Activities and Dining and the Stateroom page.

You can also view the Deck Plan and Royal Caribbean site for more information about the Brilliance of the Seas.

Unfortunately, we cannot be involved in any cabin matching, however, there are designated Facebook pages designed to help passengers connect with others in the same situation.

Please be advised that the Dave Koz Cruisers Facebook Group are not affiliated with Dave Koz, Dave Koz Cruises or Flying Dutchman Travel. Therefore, choosing to room with someone you do not know is at your own discretion and neither Dave Koz, Dave Koz Cruises, Bridgeway Entertainment, Flying Dutchman Travel or Royal Caribbean will be responsible or liable for any issues related to these matches. Any problems associated with cabin mates (both on board or during the reservation and payment process) will be subject to the same terms and conditions as any other cabin and the main passenger on the reservation will be held responsible.

If you are looking for a cabin mate for the Dave Koz & Friends at Sea Cruise, CLICK HERE.

Book & Manage Stateroom

Booking your stateroom is easy! You can book online on the Pricing and Availability page, or over the phone by calling US: 800.225.5759 / International: 00 + 1 707.546.1212.

Login to your Flying Dutchman Travel Reservation Account (or create a new one) before finalizing your reservation. A confirmation email will be sent to you as soon as your essential personal information has been verified. If you made your reservation over the phone or have forgotten your user name or password, please click the “Forgot Your User Name or Password” link at the bottom of the page.

Yes, you have 30 minutes to book your stateroom before it returns back to inventory.

Before you proceed to booking, make sure you have the following information for all of your guests:

  • Full LEGAL Name as it appears on your government issued ID (no nicknames please)
  • Date of Birth
  • Citizenship
  • Phone Number
  • Email Address
  • Any special dietary or physical needs

Please refer to the Payment Plan and Terms & Conditions for further information about passenger name changes, transfers, and other pertinent information about your reservation.

If you are paying with multiple credit cards, you will need all of the credit card numbers complete with expiration date and card verification number as well as the billing address, phone number, and email for each card.

Yes, visit here for information on Payment Plans.

All payments are non-refundable. Guests are urged to purchase Travel Insurance to offset this risk. If you have questions regarding trip insurance coverage, please contact TRAVEL GUARD HERE .

ALL DEPOSITS ARE UNDER FULL PENALTY – PROTECT YOUR TRAVEL INVESTMENT!

As stated in the Terms and Conditions, due to the nature of this event, all payments and deposits on the Dave Koz Cruise are NON-REFUNDABLE and therefore, we highly recommend travel insurance to offset this risk. If you have questions regarding trip insurance coverage, please contact TRAVEL GUARD HERE .

Travel Insurance is NOT included in your Dave Koz Cruise Reservation. The purchase of insurance is the sole responsibility of each guest sailing and is NOT offered through the Dave Koz Cruise. Dave Koz, Dave Koz Cruises, Bridgeway Entertainment and Flying Dutchmen Travel are not responsible for any losses, including any and all deposits, due to lack of travel insurance.

Royal Caribbean International’s minimum age to sail unaccompanied on sailings originating in North America is twenty-one (21). The minimum age to sail unaccompanied on sailings from South America, Europe, Asia, Australia and New Zealand is eighteen (18).

The Company retains the right, on rare occasions, to raise the minimum age to sail unaccompanied on any sailing when local laws require or permit such a modification.

INFANT POLICY
Infants sailing on a cruise must be at least 6 months old as of the first day of the cruise and/or CruiseTour. HOWEVER: For transatlantic, transpacific, Hawaii, select South American and other selected cruises and/or CruiseTours, the infant must be at least 12 months old as of the first day of the cruise/CruiseTour. For the purposes of this policy, any cruise that has 3 or more days consecutive at sea will require infants to be 12 months old on the first day of the cruise/CruiseTour.

Please be aware that guests traveling with a young infant that does not meet the infant policy will be denied boarding. No refunds or other compensation shall be due from the cruise line to anyone as a result of the denial of boarding to an underage infant or other accompanying guests.

Royal Caribbean International reserves the right to ask for proof of age. Royal Caribbean International’s age policy for gambling and consumption of alcoholic beverages is as follows: Please note: An individual’s age on the date of sailing determines his or her status for their cruise vacation. However, if a guest celebrates their 21st birthday during the cruise, the guest may thereafter ask the Guest Services Manager to modify ship’s records to permit their consumption of alcohol during the remainder of the cruise. The guest will be required to appear at Guest Services with his or her parent or guardian and to present a government issued form of identification to establish that the guest’s 21st birthday was celebrated during the cruise.

ALCOHOL POLICY
Effective immediately on all sailings, the minimum drinking age for all alcoholic beverages on all Royal Caribbean International is as follows.

The minimum age to consume alcohol on Royal Caribbean International ships on sailings originating in North America is twenty-one (21).
The minimum age to consume alcohol on Royal Caribbean International ships on sailings from South America, Europe, Asia, Australia and New Zealand is eighteen (18). The minimum age to consume alcohol at all private destinations remains twenty-one (21) without regard to where the sailing originated. The Company retains the right, on rare occasions, to raise the minimum age of alcohol consumption on any sailing when local laws require or permit such a modification.

Guests may bring personal wine and champagne onboard only on boarding day, limited to two (2) 750 ml bottles per stateroom. When consumed in any public area, each bottle shall be subject to a corkage fee of $15.00. Alcoholic beverages that are purchased in ports of call or from onboard shops will be stored by the ship and delivered to guest staterooms on the last day of the sailing. Security may inspect containers (water bottles, soda bottles, mouthwash, luggage etc.) and will dispose of containers holding alcohol. Royal Caribbean’s Guest Conduct Policy may be enforced, up to and including disembarkation, if a guest violates any alcohol policy. Guests under the age of 21 will not have alcohol returned to them.

Guests who violate any alcohol policies, (over consume, provide alcohol to people under age 21, demonstrate irresponsible behavior, or attempt to conceal alcoholic items at security and or luggage check points or any other time), may be disembarked or not allowed to board, at their own expense, in accordance with our Guest Conduct Policy.

All guests must comply with TSA guidelines for transporting liquids.

Royal Caribbean reserves the right to revoke or otherwise restrict drinking privileges of any guest, regardless of age.

GAMBLING POLICY
Guests eighteen (18) years of age and older are welcome to play in our casinos (for all Alaska sailings, guests must be 21 years of age in order to play in our casinos).

Pre-Cruise Details

PASSPORTS: VALID Passports are required for this cruise. Be sure to check your passport. It MUST be valid for 6 months after your return. There are no exceptions to this rule!

VISAS: Different countries have different regulations regarding visas, it is your responsibility to know the requirements for travel to Netherlands, England, Wales, Scotland and Ireland.

The Netherlands is a party to the Schengen Agreement. This means that U.S. citizens may enter the Netherlands for up to 90 days for tourist or business purposes without a visa. Your passport should be valid for at least three months beyond the period of stay. You need sufficient funds and a return airline ticket. Netherlands International Travel Information – Bureau of Consular Affairs.

Casual attire is the order of the day, both on board and ashore. Daytime, it’s basically fine since we know you’re probably headed to the pool or out for a fun Shore Excursion. Casual shorts, jeans, tops and sundresses are welcome everywhere. You can even wear your swimsuit to the poolside grill or the buffet. Resort casual dress gets you into every venue at night too. Some people like to add a jacket, or when celebrating a special occasion, get all decked out. This too is welcome everywhere. And if you’re tired from a long fun day and just want to wear shorts; our buffet is the place for a casual dinner. Some people prefer nice jeans. They’re welcome in many of our restaurants as well, but not in all. Since all suitcases are collected the night before we return home, don’t forget to bring an overnight bag packed with a change of clothes, prescriptions, and need-to-have items.

At the port you will hand over any luggage you wish to check to the porters, and your bags will be delivered directly to your cabin. DON’T PACK YOUR DOCUMENTATION, MEDICATION OR OTHER IMPORTANT ITEMS IN ANY BAG YOU PLAN TO CHECK, AS BAGS MAY TAKE UNTIL 8PM TO ARRIVE TO YOUR CABINS.

Each piece of checked luggage must have a luggage tag listing your name, ship and cabin number. Luggage tags can be printed prior to the cruise during registration for e-documents and additional tags may be obtained at port from the curbside porters. *Please note that curbside porters are not employees of Holland America and it’s customary to tip them $1 per bag.

DO NOT PACK YOUR PASSPORT, TRAVEL DOCUMENTS OR ALCOHOL IN YOUR CHECKED BAG.

Due to new government regulations requiring cruise lines to submit final departure manifests at least 60 minutes prior to sailing, guests are requested to complete Online Check-in no later than 3 days prior to their cruise. If you do not complete Online Check-in 3 days prior, you will be required to complete this process at the pier at least two hours prior to the published sailing time. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or you will not be permitted to sail.

Once On-Board

Royal Caribbean VOOM, the fastest internet at sea, is now available on every Royal Caribbean ship. With six times faster onboard WiFi speeds than you’ll find on any other cruise ships in the world, the internet connectivity at sea is unlike anything you’ve ever experienced on a cruise ship.

Stay connected while onboard with VOOM – the fastest internet at sea. Share your adventure and upload content to Facebook and Instagram, post videos to YouTube, tweet on Twitter, and have face‑to‑face conversations via Google Hangouts and Skype. Plus, you can even stream movies, games and apps via your personal accounts with DIRECTV, Netflix, Hulu and more.

VOOM makes staying in the loop easy and affordable. Stay connected and go full stream ahead with VOOM.

GET UP TO 30% OFF VOOM WHEN YOU PURCHASE PRE-CRUISE – PURCHASE VOOM

We will release the schedule of concerts and events during embarkation. Please know that this is not something we do to torture you…but that the schedule is a delicate balancing act and we want to be sure we have made every necessary change before we release it to you. We don’t want you to miss anything due to having an incomplete or altered schedule!

There are two main Theatre concerts each night, with the same artists performing in each. When you book your cruise, you will be given your dinner time (Early or Late) the opposite will be your show time each night of the cruise.

All performances on the Dave Koz & Friends at Sea Cruise are general admission — seating is first come, first served. Please help to keep ADA seating areas clear for those guests who need special assistance.

Fixed lens camera photography is permitted everywhere on board, but please refrain from flash photography and use of tablets, iPads, selfie sticks, etc. in all indoor venues. Use of drones and audio recording devices will not be permitted at performances.

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