Frequently asked questions

You’ve got questions, we’ve got answers!

Before You Book

  • Exclusive welcome aboard party
  • All concerts, speaker sessions, etc.
  • All meals in formal dining rooms and buffets
  • Non-carbonated beverages (i.e. tea, juices, coffee)
  • Use of the ship’s beautiful pools
  • Use of the ship’s health and fitness center
  • Gratuities for the dining & cabin staff
  • Items of personal nature (phone calls, internet, laundry, etc.)
  • Spa & beauty salon
  • Soft drinks, wine and alcohol (drink packages are available for purchase)
  • Meals in the specialty restaurants
  • Room Service
  • Gambling
  • Excursions while in Ports
  • Airfare
  • Ground transportation
  • Cruise insurance (available through Travel Guard for an additional fee)

Up to date pricing per person can be found on the Pricing & Availability page of our website.

The 2022 Dave Koz Cruise itinerary can be found on the Sailing Itinerary page of our website.

Be sure to go through our own Ship Information page including the five main helpful tabs: Entertainment, Events & Activities, Ship Activities, Dining and the Stateroom page.

You can also view the Deck Plan on Royal Caribbean’s website.

Unfortunately, we cannot be involved in any cabin matching, however, you can check the Dave Koz Cruise Facebook Group designed to help passengers connect with others in the same situation.

Please be advised that the Dave Koz Cruisers Facebook Group are not affiliated with Dave Koz, Dave Koz Cruises or Flying Dutchmen Travel. Therefore, choosing to room with someone you do not know is at your own discretion and neither Dave Koz, Dave Koz Cruises, Bridgeway Entertainment, Flying Dutchmen Travel or Royal Caribbean will be responsible or liable for any issues related to these matches. Any problems associated with cabin mates (both on board or during the reservation and payment process) will be subject to the same terms and conditions as any other cabin and the main passenger on the reservation will be held responsible.

Book & Manage Stateroom

Booking your stateroom is easy! You can book online on the Pricing and Availability page, or over the phone by calling US: 800.225.5759 / International: 00 + 1 707.546.1212.

Login to your Flying Dutchmen Travel Reservation Account (or create a new one) before finalizing your reservation. A confirmation email will be sent to you as soon as your essential personal information has been verified. If you made your reservation over the phone or have forgotten your user name or password, please click the “Forgot Your User Name or Password” link at the bottom of the page.

Yes, you have 30 minutes to book your stateroom before it returns back to inventory.
Before you proceed to booking, make sure you have the following information for all of your guests:
  • Full LEGAL Name as it appears on your government issued ID (no nicknames please)
  • Date of Birth
  • Citizenship
  • Phone Number
  • Email Address
  • Any special dietary or physical needs
Please refer to the Payment Plan and Payment Terms & Conditions for further information about passenger name changes, transfers, and other pertinent information about your reservation. If you are paying with multiple credit cards, you will need all of the credit card numbers complete with expiration date and card verification number as well as the billing address, phone number, and email for each card.

Yes, visit here for information on Payment Plans.

All payments are non-refundable. Guests are urged to purchase Travel Insurance to offset this risk. If you have questions regarding trip insurance coverage, please contact TRAVEL GUARD HERE.

Pre-Cruise Details

PASSPORTS: VALID Passports are required for this cruise. Be sure to check your passport. It MUST be valid for 6 months after your return. There are no exceptions to this rule!

VISAS: Different countries have different regulations regarding visas, it is your responsibility to know the requirements for travel to Spain, Morocco and Portugal.

US Passports & International Travel – Learn about your destination

Casual attire is the order of the day, both on board and ashore. Daytime, it’s basically fine since we know you’re probably headed to the pool or out for a fun Shore Excursion. Casual shorts, jeans, tops and sundresses are welcome everywhere. You can even wear your swimsuit to the poolside grill or the buffet. Resort casual dress gets you into every venue at night too. Some people like to add a jacket, or when celebrating a special occasion, get all decked out. This too is welcome everywhere. And if you’re tired from a long fun day and just want to wear shorts; our buffet is the place for a casual dinner. Some people prefer nice jeans. They’re welcome in many of our restaurants as well, but not in all. Since all suitcases are collected the night before we return home, don’t forget to bring an overnight bag packed with a change of clothes, prescriptions, and need-to-have items.

Check-In opens 90 days before your cruise and must be completed no later than 3 days prior to sailing. Completing the Check-In process for all the guests in your reservation will save you from having to fill out forms at the pier.

Royal Caribbean International requires guests to be checked in no later than 60 minutes prior to the scheduled sailing time*. Guests arriving late will not be permitted to sail. This supports government regulations in some ports that require cruise lines to submit a departure manifest 60 minutes prior to sailing. Guests are requested to complete Check-In no later than 3 days prior to the cruise in order to expedite the pier check-in process.

*Some sailings may require an earlier check-in time. Please refer to your Guest Vacation Documents for specific information.

Once you have completed the Check-In process, you will receive a SetSail Pass. It indicates that you successfully completed the check-in process for you and those guests listed on your SetSail Pass.

Please manage your reservation and fill out the required fields to start your check-in process.

In order to complete Check-In successfully, you will need the following:

  • Personal Information for each guest are checking in
  • Identification Document information for each guest you are checking in
  • Crown & Anchor Society Membership Number (if you are a member)
  • Onward Travel Plans
  • Onboard Expense Account Information (i.e credit card and the reservation information that is authorized to charge against the account)

You will also need to establish an Onboard Expense Account via either credit card or cash.

Successfully completing the check-in process for you and those guests listed on your SetSail Pass will allow you to receive a SetSail Pass. 

In order to complete Check-In successfully, you will need the following:

  • Personal Information for each guest are checking in
  • Identification Document information for each guest you are checking in
  • Crown & Anchor Society Membership Number (if you are a member)
  • Onward Travel Plans
  • Onboard Expense Account Information (i.e credit card and the reservation information that is authorized to charge against the account)

You will also need to establish an Onboard Expense Account via either credit card or cash.

An Onboard Expense Account, also known as your Seapass® onboard account, is the cashless system used for all onboard purchases and services.

The account may be set-up with either a credt card or as a cash account.  You may establish a master account and add guests from your stateroom or another stateroom as authorized purchasers on your account.

For each purchase made onboard the ship you will receive a receipt at the point of sale. A final statement will be delivered to your stateroom on the final morning of your cruise vacation for your review.

Guests that set up a Seapass account with a credit card should verify the statement.  If all purchases are correct, they will automatically be billed to the credit card.

Guests on a cash account will need to settle their statement onboard prior to disembarking.  The ship will provide you with specific details.

An Onboard Expense Account, also known as your Seapass® onboard account, is the cashless system used for all onboard purchases and services. Depending on your ship, SeaPass cards are handed out at the pier or will be in your stateroom waiting for you.

At this time, you can also add other guests as authorized purchasers. A receipt is provided with every purchase transaction. A final statement will be delivered to your stateroom on the final morning of your cruise vacation.

The account can be set-up with either a credit card, debit card or as a cash account during check-in or at the pier.  You can also add guests from your stateroom or another stateroom as authorized purchasers on your account. For each purchase made onboard the ship you will receive a receipt A final statement will be delivered to your stateroom on the final morning of your cruise vacation for your review.

If you set up your account with a card, on the last night of your cruise, Royal Caribbean International® will automatically post the final charge to your card on file. Guests on a cash account will need to settle their statement onboard prior to disembarking.

Important Information:

Throughout the cruise, daily authorizations (holds) will be placed on your card to ensure funds are available for your purchases. If you register a card and change to another card or cash during your sailing, you may still see holds on the original card. While the holds aren’t charges, they do reduce your available balance. Most holds are released within 3 to 5 business days, however, depending on your bank this may take up to 30 days. Royal Caribbean International does not control how long the holds remain as the length of time is determined by your financial institution.

Once On-Board

There are 2 options to stay connected while onboard.

1. VOOM Wireless Internet Access (Wi-Fi) All you need is a wireless device with wifi capability.

2. Wired (iCafes) Internet stations are available onboard, the location of which vary depending on the ship.

VOOM is available onboard all ships fleetwide. Prices for internet access vary and are subject to change. Log on to the to the network “”royal-wifi”” using your device, open your browser and follow instructions to log on.

VOOM is the name of our high-speed internet service, the fastest internet at sea.    

With the installation of VOOM, you are no longer confined to a specific location on the ship to have connectivity. You can now stay connected from the comfort of your own stateroom, while you lounge by the pool and even while having a drink at the Schooner Bar.

VOOM is 6x faster than any other internet at sea! For the first time you will be able to stream music and movies, upload pictures, video chat with family and friends using FaceTime or Skype, check your email, look your stock prices, surf the web and stay connected with work.

Royal Caribbean is the only cruise line with high speed internet at sea. Whether you have your phone, tablet, or laptop, VOOM allows guests to stay connected. VOOM is available onboard all ships fleetwide. Each one of our VOOM ships gets its signal directly from a satellite beam dedicated to our ships that orbits close to the Earth allowing us to offer fast and reliable service.

The cost of VOOM varies by the number of devices and the service package purchased. We recommend that guests purchase VOOM pre-cruise to enjoy the biggest discount from onboard prices. Simply log in to My Cruises, and go to Cruise Planner.

Guests who have a reservation with payment may also contact 1-800-398-9819 for Pre-Cruise Planning Assistance.

We will release the schedule of concerts and events during embarkation. Please know that this is not something we do to torture you…but that the schedule is a delicate balancing act and we want to be sure we have made every necessary change before we release it to you. We don’t want you to miss anything due to having an incomplete or altered schedule!
There are two main Theatre concerts each night, with the same artists performing in each. When you book your cruise, you will be given your dinner time (Early or Late) the opposite will be your show time each night of the cruise.

All performances on the Dave Koz & Friends at Sea Cruise are general admission — seating is first come, first served. Please help to keep ADA seating areas clear for those guests who need special assistance.

Fixed lens camera photography is permitted everywhere on board, but please refrain from flash photography and use of tablets, iPads, selfie sticks, etc. in all indoor venues. Use of drones and audio recording devices will not be permitted at performances.